Shipping & Processing Policy

All orders are shipped from New York City, USA.

Please note: all delivery times listed
below are estimated by the carrier and are not guaranteed. Shipping speed
applies after the order has been shipped, not from the time the order is
placed.

Shipping Options

Standard Shipping — $9 

• Estimated delivery: 3–7 business days
(plus processing time) 

• Suitable for most orders 

• Free for orders over $150 (continental US
only)

Two-Day Shipping — $16 

• Estimated delivery: 2 business days after
shipment 

• Priority processing 

• Recommended if your order is needed by a
specific date

Express One-Day Shipping — $45 

• Estimated delivery: 1 business day after
shipment 

• Priority processing 

• Fastest option available

Free Shipping & Regions

Free Standard Shipping on orders over $150
applies to the 48 continental US states.

Shipping to the following regions is
calculated individually at checkout: 

• Alaska 

• Hawaii 

• Puerto Rico 

• U.S. Virgin Islands 

• Guam 

• Northern Mariana Islands 

For large or wholesale orders, customized
shipping options may be available. 

Please contact us for details.

International Shipping

• International orders are shipped via
UPS. 

• Shipping cost is calculated automatically
at checkout. 

• Free international shipping is not
available. 

• Customs fees, duties, and taxes (if
applicable) are the responsibility of the customer.

Local Pickup

Free local pickup is available by prior
arrangement.

Pickup locations: 

• Production studio 

• Partner pickup point 

Select Local Pickup at checkout and wait
for a confirmation email before arriving.

Processing Time

Processing time begins after the design
mockup is approved for custom items. 

For ready-made designs, production begins
as soon as the order is placed.

Edible Prints 

• 1–3 business days 

• Two-Day and Express orders receive
priority processing: 1–2 business days

Lollipops 

• 2–5 business days 

• Two-Day and Express orders receive
priority processing: 1–3 business days

Please note: processing times may be longer
during holidays or high-demand periods.

Packaging

We package every order with care: 

• products are secured inside the box 

• protective materials are used 

• edible prints are packed flat to prevent
bending

Tracking

When your order ships, you will receive a
tracking number by email. 

All delivery updates are provided directly
by the carrier (USPS or UPS).

Shipping Responsibility

Once the package has been transferred to
UPS or USPS, the carrier is responsible for transit delays, loss, or damage.

However, we are always happy to assist you
with filing a claim and providing any necessary documentation.

Incorrect Address 

We are not responsible for orders shipped
to an incorrect or incomplete address entered by the customer. 

If a package is returned or lost due to an
address error, reshipping costs are the responsibility of the customer.

Questions?

Email: lollipopsorder@gmail.com 

We are always here to help.