Privacy Policy

1. Introduction

At Lollipops by Helen (“Company,” “we,”
“us,” or “our”), we respect your privacy and are committed to protecting your
personal information. This Privacy Policy explains how we collect, use, store,
and share your information when you visit our website
https://customtreats.shop/ or use our services within the United States.

By using our website, you consent to the
practices described in this Policy.

2. Information We Collect

Personal Information 

Collected when you place an order or
contact us:

- Name 

- Email address 

- Phone number 

- Shipping address 

Payment Information 

Payments are processed through secure
third-party providers (such as Shopify Payments, PayPal, and Stripe). 

We do not store or have access to your full
payment card details.

Technical Data 

Automatically collected to improve website
performance:

- IP address 

- Browser type 

- Device information 

- Pages viewed 

Cookies 

We use cookies and similar technologies to:

- operate and secure the website 

- remember your preferences 

- analyze website traffic  

- improve user experience 

This includes Shopify cookies and analytics
tools. 

You may disable cookies in your browser
settings, but some features may not function properly.

3. How We Use Your Information

We use the information we collect to:

- Process and fulfill orders 

- Communicate with you about your
order 

- Provide customer support 

- Send promotional offers (only with your
consent; you may unsubscribe anytime) 

- Improve website functionality and user
experience 

- Detect and prevent fraud 

- Comply with legal requirements 

4. Sharing Your Information

We may share your information with:

Service Providers

- Payment processors 

- Shipping carriers 

- Website hosting and analytics providers
(e.g., Shopify, Google Analytics)

These providers may store or process
information on servers located outside the United States. 

We do not control how third-party services
store or secure data, but we only work with reputable providers.

Legal Requirements 

We may disclose information if required by
law or necessary to protect our rights and the safety of our customers.

We never sell or share your personal
information for marketing by third parties.

5. CCPA Rights (California Residents)

If you reside in California, you have the
following rights under the California Consumer Privacy Act:

Right to Know 

You may request information about the
personal data collected in the past 12 months.

Right to Deletion 

You may request deletion of your personal
information, except when necessary to:

- complete your order 

- detect fraud 

- comply with legal obligations 

Right to Opt-Out of Sale 

We do not sell personal information. 

You may contact us to confirm this.

We may request identity verification before
processing your request. 

To submit a privacy request, email:
lollipopsorder@gmail.com

6. Children’s Privacy (COPPA)

Our website is not intended for children
under the age of 13. 

We do not knowingly collect personal
information from children.

If a child has submitted information,
please contact us and we will delete it promptly.

7. Data Protection and Security

We use reasonable security measures,
including:

- encrypted payment processing 

- secure server hosting 

- restricted access to personal data 

However, no online transmission is 100%
secure, and we cannot guarantee absolute protection.

8. Cookies & Tracking Opt-Out

You may disable cookies through your
browser settings. 

You may also opt-out of Google Analytics by
using the official browser add-on.

Disabling cookies may limit some website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time
to time. 

Changes take effect immediately upon
posting on this page. 

We encourage you to review this Policy
periodically.

10. Contact Information

If you have any questions about this
Privacy Policy, please contact us:

Email: lollipopsorder@gmail.com

WhatsApp: 347-884-5820

Instagram: @lollipops_by_helen